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FAQ's

We have tried to answer the most common questions.

General Information

What is the VILIM ball?

VILIM ball is a handheld therapeutic device whose purpose is to temporarily reduce hand tremor. Therapy gives Essential tremor (and possibly Parkinson’s disease) patients a relief from the symptoms for the time they need to perform ordinary-life tasks. 90% of those who tested VILIM ball, reported it as effective.

How does it work?

The device operates on the principle of stimulating hand nerves via mechanical vibration therapy. The artificial intelligence algorithm analyzes hand tremors and adapts the therapy to each patient individually.

Usage Instructions

How to use the VILIM ball device?

Sit comfortably and rest your hand on a stable surface. Take the device in your palm and give it a gentle squeeze. Press the black button cap. A green light indicates that therapy is in progress.Therapy lasts 10 minutes, and the device stops automatically. Use the device every day before daily tasks—up to 30 minutes per day per hand.Use the device on both hands three times a day, at a time that suits you.You must use it for at least 14 days before it becomes personalized—tuned just for you!

How to start/end the therapy?

Press black button cap, a GREEN light indicates that therapy has begun. The device is set to run a full therapy session for 10 minutes. When it’s done, a solid blue light will appear, so there’s no need for you to turn it off manually.

Can I use the VILIM ball for both hands?

Yes, if the tremor is similar in both hands, you can use one device.

Can different people use the same VILIM ball device?

The VILIM ball device performs artificial intelligence based personalization. It adapts to each person’s hand tremor properties individually. As a result, one VILIM ball should not be used by more than one person.

Medical Considerations

Can I use the VILIM ball if I have DBS?

No studies have been carried out on patients with DBS. Although we do have clients who are successfully using the VILIM ball device, we always strongly recommend consulting your doctor first, before using the VILIM ball. Here is some references that can be given to doctors: – User Manual IFU - Vilimed

Can I use the VILIM ball if I have a pacemaker?

No studies have been carried out on patients with pacemakers. Although we do have clients who are successfully using the VILIM ball device, we always strongly recommend consulting your doctor first, before using the VILIM ball. Here is some references that can be given to doctors: – User Manual IFU - Vilimed

What are the side effects of using the VILIM ball?

No side effects were found. However, continuous post-market clinical studies are still being performed.

Therapy Experience

How do the therapy feels like?

VILIM ball device therapy sensation is quite unique. Some people describe the sensation as a buzzing or tingling feeling. While the sensation can be intense, it is not painful. Instead, it can be quite relaxing and soothing.

Charging and Technical Info

How can I charge the VILIM ball if I have shaky hands and struggle with connecting small parts?

No need to worry — we've got it all covered. The device is charged with a magnetic easy-to-connect charger which is included in the package.

How long does it take to charge the VILIM ball device?

It takes two hours to fully charge the device.

Shipping and Returns

Why isn’t the VILIM ball available for order in Australia and New Zealand?

You can purchase the VILIM ball in Australia or New Zealand via our official distributor, Healthport International. Check out their website through the link below: VILIM Ball - to reduce hand tremor

Can I return the VILIM ball?

Not sure if this device is right for you? We are confident in our product, so we offer a 30-day money-back guarantee. This probationary period is designed to test whether this device is right for you and to decide whether you want to keep it or not.

Travel

Can I take the VILIM ball on a flight?

Yes, you can take a VILIM ball with you during the flight. It is a usual electronic device, just keep in mind, that due to flight regulations you can carry only one (or not more than two) device in your luggage with a lithium battery.

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